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Delivery Information

Shipping Method Options

There is a flat rate of R300.00 for all jewellery packages and R500.00 for all clothing  packeges, or mixed clothing and jewellery packages for shippinginternational. Orders are delivered all over the world.

Shipping is free within South-Africa, (nationwide).

Shipping takes place through DHLcouriers internationally.

Delivery methods used for deliveries in South Africa (nationwide), will depend on the area. You will be notified via email, what type of delivery to expect.

 Delivery via courier is door to door normally in 7-8 working days international., after payment has reflected in our bank account

 Or 5-6  working days within South Africa (nationwide),after payment has reflected in our bank account.

Should you wish to check with us as to whether the courier delivers to your area, please email  www.info@african-renaissance.co.za

If the couriers we make use of do not deliver to your area then we then send your parcel through the Post Office or Speed Services. Delivery is to your nearest post office counter, normally 5 - 10 working days after payment is reflected in the bank account. You will receive a collection slip from the post office advising your parcel has arrived and is waiting at the post office counter.

Deliveries do not take place over weekends and public holidays and could be delayed if stock is not readily available, however we will inform you of this and then give you the option to amend your order, request a refund or wait for stock to come in. (See refund and return policy below)

Orders are only released once payment is received and reflected in the bank account.

Orders placed over a weekend or public holiday will only be processed on the next working day.

Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable.

All items purchased from African Renaissance are made pursuant to agreements with shipping and delivery agents and risk of loss pass from African Renaissance to such agents upon delivery of any item to such carrier.

 

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Only goods that have been unused and are not damaged may be returned to the provider. The provider has to be notified within 3 days from delivery and item has to be returned to provider 14 days from delivery. The client will be refunded for the goods returned, less the courier/postage fee.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, Vicki Tesoriero  by email  vicki@african-renaissance.co.za or phone mobile  +2784 984 0847